HighCom has a 30-day return or replacement policy. Refunds will be applied to original credit card used at the time of purchase. There are no refunds or exchanges on build-to-order or custom products. Returns will only be accepted if the item is unused, in its original condition and its original packaging. Please allow 5-10 business days from the time the item is received to process a refund. Postage will only be provided on returns due to defective merchandise or an error in shipping. Postage will not be provided on returns due to personal dislikes or sizing problems. All custom sizing and configurations are final and no returns are accepted. Please do not hesitate to contact us ahead of orderign to work out specifics on your requirements for the finished solution to ensure we get you what you want.
All orders are backed by our GUARANTEED SATISFACTION. Within 30 days after receiving your product, if for any reason you want to return your HighCom product you can do so by following the below instructions;
- Submit a return request via our Contact Us page.
- Provide your order number, contact details, provide a detailed reason for the return in the "Comment" field.
- Our Customer Support team will review the request & contact you with your return number (RMA#) and instructions on where to send the product.
Upon receipt and review of the product you will be issued a refund within 5-10 business days.